GENERAL QUESTIONS

What is your COVID-19 protocol?

Please see the COVID-19 Regulations for our services during COVID-19 & protocols.

What is the venue’s capacity?

Normally, we allow up to 60 guests for seated receptions and up to 80 people for cocktail style.

Do you have packages?

Yes! We do, inquire about our packages.

Do you allow pets?

No pets are permitted on site due to allergies. 

Is there parking available on site?

Yes, there is free parking available on site.

Is there any décor provided with my rental?

Yes, we have an available package that includes decor depending on your package selection or booking. Ask us for details.

Do you provide A/V equipment?

No we do not, however we have a speaker that you can plug into (additional fees may occur). 

Do you provide Live Streaming?

Yes! We offer basic live streaming options.

Do you have any accommodations nearby for the wedding party and guests?

Yes, there are a few hotels in the area.

BOOKING PROCESS

What is the general process in booking with you?

We require the following to book with us: signed contract, valid ID & contract, required insurances/licences (if applicable) and initial payment at the time of booking + payment for the remaining balance 14 days before the event.

What forms of payment do you accept?

We accept e-transfer, PayPal, money order or cash. 

What is your payment and cancellation policy?

Should you need to cancel your reservations, your initial payment and all collected payments are non-refundable. The schedule of payment is set up and agreed to in the contract. We can reschedule or provide a credit, admin fees apply.

Do we need to obtain event insurance?

Yes, if you plan on consuming alcohol, we require clients to obtain liability insurance with The Lindsay Lounge listed as a named insured for any events as part of our terms and conditions. Proof must be provided via email to hello@lindsaylounge.ca 14 days prior to your event date. Please ask us how you can get special event insurance. Here's what's included. The cost of the insurance is $120 including taxes. 

What are some of the extra charges and fees that we can expect?

Some of the extra charges that will be applied for your reception include:

  • 13% HST

  • 15% service charge (if applicable): Usually applies for events/all-inclusive packages. Please note that HST is applied to the service charge as well.

  • For credit card payments: We charge extra 6% processing fees. No extra charges on e-transfer.

  • Event Liability insurance: We have an insurance broker that we can refer you to or you can get this from one of your insurance providers. The usual costs for events is $120. H

 

GENERAL RULES + RESTRICTIONS

 

Can I have extra time to set up and clean up?

We offer a 30 min guaranteed grace period before and after your event. If you require more time, please include this time in your reservation request. 

Can we arrange to leave items in the venue overnight?

All items brought into the venue must be packed away at the end of the event.

Do you have to rent a minimum number of hours?

This depends on the date, time and the type of event. Please inquire to confirm. Usually, 1hr is the minimum.

What happens if there is a power outage?

Hydro outages are not something anyone can control. If power is out, music and lighting will be mostly affected. If clients prefer to be worry-free on this account, backup generators can be rented to have on hand.

Can I rent on a Sunday or a holiday?

Yes, we do allow bookings on a Sunday or a holiday. Additional fees applies to holidays.

Do you book more than one event per day?

Yes, we may book more than one event per day but with different time slots.

Do you have any restrictions on the space?

Restrictions may vary but here are some general ones:

  • No alcoholic drinks or beverages of any sort - unless you have approval from management as well as proof of Party Alcohol Liability insurance and a Special Occasion Permit

  • No gambling.

  • No smoking

  • No open flames or pyrotechnics including candle

  • No fog-producing equipment

  • No confetti, flower petals, glitter, or helium balloons

  • No fireworks, sky lanterns and any other incendiary items

  • No permanent markers of any kind

  • No holes may be made in the walls

  • Only painter’s tape or command hooks may be used to attach items to the wall or temporarily fix decor

Renters are responsible for any surfaces that are damaged by décor. All décor must be removed by the end of the rental agreement.

Can I use my own caterer?

Yes, you can!  Please note that The Lindsay Lounge is not affiliated, connected or associated with any food vendors. The Lindsay Lounge will not be held liable for any illness due to food consumption on the premises.

Can I serve alcohol at my event?

Yes, you can however, you must obtain:

  • Approval by management in writing

  • Special Occassion Permit ($50 fee)

  • Party Alcohol Liability insurance with The Lindsay Lounge Inc. listed as an added ($120 fee)

  • a SMART serve bartender (to serve the alcohol) - We have bartenders as well.

  • Please note that all permits must be submitted for approval 14 days prior to your event. To read more about the Special Occassion Permit, click here

 

Any other questions please feel free to give us a call 705-701-9664